![]() ![]() Being that your order was a rushed booking request, these amounts were immediately placed. We state this policy at the time of booking, in our confirmation email, and our website FAQ. To hold a reservation, we require a successful deposit of 10% of the estimated move and a positive authorization of the remaining estimated cost two days before the move. Hi Hannah, we apologize for any frustration or inconvenience. If there's anything more you'd like to discuss or if you have further questions, please feel free to reach out to us directly at We value your business, and we hope to have the opportunity to better serve you in the future. Despite this, we recognize that your time is valuable, and we genuinely regret any disruption caused. Therefore, a 40-minute delay does not fall under the category of lateness according to our policy. Please be aware that, per our arrival policy, we allow for a 60-minute arrival window to account for unexpected factors like traffic. In terms of the delayed arrival of one of our movers, we understand that timing is crucial, and we sincerely apologize for any inconvenience caused by the 40-minute delay in the arrival of one of our movers. However, as a goodwill gesture, we have applied a discount of 10% to your final bill. Unfortunately, in this instance, the actual cash value did not meet the deductible, and as per the terms of the agreement, we are unable to proceed with the claim. Regarding the insurance claim, we want to clarify that your chosen coverage plan, as outlined in the Moving Service Agreement, comes with a deductible based on actual cash value. We genuinely appreciate your input and the opportunity to address your concerns. Alison, thank you for sharing your feedback about your recent move with Bellhop.
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